Refund, Return & Cancellation Policy
Order cancellation
Orders may be cancelled before shipment by contacting us at
sales@blackhorsehoney.com.my
.
Once an order has been shipped, cancellation is no longer possible.
Refunds for non-delivery
If your order is not delivered within 30 days from the date of purchase, you are eligible to request a full refund.
To request a refund, please contact us at sales@blackhorsehoney.com.my
and provide:
Order number
Proof of payment
We will verify the delivery status with the shipping carrier.
If the order is confirmed as not delivered, the refund will be approved.
If the order is marked as delivered by the carrier, the order is not eligible for a refund.
Approved refunds are issued to the original payment method within 7–10 business days.
Damaged or defective items
We accept refund or replacement requests only if an item arrives damaged or defective.
Claims must be submitted within 7 days of delivery, with supporting evidence.
Returns
We do not accept returns for change of mind or opened products due to the nature of our goods.
Contact information
Email: sales@blackhorsehoney.com.my
Business Location: Ipoh, Perak, Malaysia
